Though many of the calls were to congratulate the Kerala CM for the 24X7 Call Centre facility it is impressive to see that on the first day itself it received as many as 2.25 lakh telephone calls. Nevertheless, how many of the calls were well attended, how many received reply and how many require follow-up action need assessment. If the Call Centre could receive only 6315 calls due to its limited line capacity, then what is the fun for all countrymen to register their complaint over phone?
It is to be pointed that a complaint made over phone has no authenticity and any one could register complaint with a fake identity. And without a written document it is pointless to proceed further about the matter given in the complaint. The experience of common people in the state is not to receive any reply or further action from the minsters to whom the written complaints were sent. And if this practice is extended to the presently installed call centre there is no harm in receiving the complaints and laughing at it.
There are many ways to hoodwink the poor people. The supply of one kg rice when other essential commodities cost high, is one. The 24x7 call centre is another.
-K A Solaman
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