Lakshmi gas agency is a Bharat Gas distributor of Cherthala, Alappuzha district and their service is in utter doldrums. This I say because due to their poor service consumers have to spend more money and time to meet their gas requirement.
The previous gas agency of Cherthala was Prasanth gas agency and when they put their shutters down Lakshmi agency was started. Due to the meager service of the new agency, all the 35000 consumers now have to book their cylinder at the agency office by paying whole amount and have to collect the cylinder from a distant godown at Varanadu. The consumers have to travel all the distance to Varanadu by spending another 200-300 rupees by way of auto-rickshaw charge. This along with two days job loss, one day for booking another day for collection of cylinder, brings immense hardships to consumers. And hose who are aged and ailing are the most affected. The agency entertains no home service as there is some dispute between the new agency and the workers of the old agency.
Sadly the Labour officer, the local M L A, the Oil Company, the Supply officer and the District Administration remain as mute spectators. They simply watch and enjoy the plight of all the 35000 consumers under the agency. Interestingly, the rich and the influential also feel the heat of the pitiable service of the gas agency for the last month. Is there no solution for this gas imbroglio?
Declining to deliver cylinder to ones premise is a consumer rights violation and hence the gas agency and the oil company should be punished for their negligence. The workers who disrupt home service should be prosecuted.
K A Solaman
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