It is welcome to learn that the Kerala Government has enacted legislation for 'Right to Service' seeking to give every eligible person the right to obtain government services within a time frame.
The time-bound redress of grievances of citizens, delivery of services to the public and making government servants liable in case of default, are really prime issues which are to be seriously looked into. Nevertheless, what about the plight with of Right to Information Act and Consumer Redrassal Forum? Except new aspirants none with previous experience would approach these bodies because of the bitter experience from them.
‘All is well that ends well’ is the famous motto. Reversely all is bad that starts well and ends nowhere. No doubt the fate of RSA would be the same that of Consumer courts and RTI.
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